Refund Policy

1. Nature of the service

Furniture Blueprints (designer.woodenren.com) is a digital content / online software service (SaaS). Under Taiwan's Consumer Protection Act Article 19(2) and the Executive Yuan's "Regulations on Reasonable Exceptions to the Right of Cancellation for Distance Sales," Article 2, Item 5: "Digital content provided not on a tangible medium, or online services completed upon provision, supplied with the consumer's prior consent" — the 7-day cooling-off right does not apply.

By completing payment and activating the account, the user is deemed to have consented to immediate provision of the digital content and to have waived the 7-day cooling-off period.

2. Cases where refund applications are accepted

Payment is generally non-refundable once processed. Refund requests may be reviewed case-by-case within 7 days of payment for the following situations:

• A major system defect renders the purchased plan completely unusable and cannot be fixed within a reasonable time.
• Duplicate payment (the same plan and account charged repeatedly in a short period).
• If we voluntarily discontinue the service, the unused portion of any paid period will be refunded pro rata.

3. Cases where refunds are not granted

• Drawings, PDFs, 3D models, quotes, or any downloadable files have already been generated using the service.
• Personal reasons (don't know how to use it, changed your mind, lack of woodworking tools, unfamiliarity with operation, etc.).
• Account suspended or terminated for violating the Terms of Service.

4. Refund procedure

1. Email wengbinren@gmail.com with the subject "Refund Request - <your registered email>". Include order number, payment date, and reason.
2. We will respond within 7 business days as to whether the request is accepted.
3. Accepted refunds are returned via the original payment channel (ECPay credit card / ATM). Posting time depends on the issuing bank, typically 3–30 business days.
4. Because payment-processing fees are charged and kept by third parties (ECPay, issuing banks) and are non-refundable, refund amounts will be less any already-incurred payment-processing fees.

5. Contact

Wooden Ren Education Co., Ltd.
Address: 4F, No. 6-34, Dongshi St., Nuannuan Dist., Keelung City, Taiwan
Email: wengbinren@gmail.com